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0800 999 1255 Mon–Thu 9am–5pm · Fri 9am–4.30pm Ashford · Lincoln · Exeter · Worcester · Plymouth
SRA Regulated
We're here to help

Let's talk about your situation.

Call us free, send a message, or visit one of our five offices. We aim to respond to every enquiry within one working day.

Freephone

0800 999 1255

Free from UK landlines and mobiles

Email

Use the secure form

Or email our team directly — we reply within one working day

Office hours

  • Monday – Thursday9.00am – 5.00pm
  • Friday9.00am – 4.30pm
  • Saturday – SundayClosed

Existing client?

Message your caseworker securely from your portal.

Send an enquiry

Tell us a little about your matter and the right person will get back to you.

Thank you — your enquiry has been received. We'll be in touch shortly.
Our offices

Five offices across England

Select an office to see it on the map. Appointments by arrangement.

Ashford

2nd Floor
57 High Street
Ashford
TN24 8SG
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Lincoln

Cromwell House
Crusader Road
Lincoln, Lincs
LN6 7YT
View on map →

Exeter

Regus, The Senate
Southernhay Gardens
Exeter
EX1 1UG
View on map →

Worcester

Regus, Whittington Hall
Whittington Road
Worcester
WR5 2RA
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Plymouth

4th Floor, Salt Quay House
6 North East Quay
Sutton Harbour
Plymouth PL4 0HP
View on map →
Before you get in touch

Common questions

Advice under the Housing Loss Prevention Advice Service (HLPAS) is free. For other matters we'll explain any costs before work begins, and confirm whether you may be eligible for Legal Aid.

Call us on 0800 999 1255 as early as possible and tell us the hearing date. Don't ignore court papers — early advice gives you the most options.

Photo ID, proof of address, your tenancy agreement and any letters, notices or court documents you've received. Existing clients can upload these securely through the portal.

If you're unhappy with our service or a bill, please let us know. Our complaints procedure explains how we'll handle it and your right to refer the matter to the Legal Ombudsman.