Your home. Your rights. Free advice when it matters.
Facing eviction, living with disrepair or struggling to get your deposit back? We can help — and you may be entitled to free advice and Legal Aid funded representation.
Received court papers or a notice?
Don't wait. Early advice gives you the most options.
Call free 0800 999 1255Housing Loss Prevention Advice Service (HLPAS)
If you're at risk of losing your home, you can get free legal advice — early on, and on the day of your court hearing.
HLPAS advice is available regardless of your income. We can look at your notice, check whether it's valid, help with arrears and benefits issues, and represent you at the possession hearing.
- Free advice — no means test for HLPAS
- Help before and at court
- Advice on related welfare benefit and debt issues
Is this you?
Section 8 notice
Your landlord has served a notice seeking possession.
Court papers
You've received a claim form or a hearing date.
Rent arrears
You're behind on rent and worried about eviction.
Locked out
You've been asked to leave without proper notice.
Common problems we resolve
Eviction & possession
Defending possession claims, challenging invalid notices and protecting you from unlawful eviction.
Disrepair
Damp, mould, leaks, heating and other repairs your landlord hasn't fixed — and compensation where due.
Deposit disputes
Unprotected deposits, unfair deductions and claims under the Deposit Protection Schemes.
Rent increases
Understanding whether a proposed increase is fair and how to challenge it.
Tenancy agreements
We'll explain your tenancy before you sign — or if your landlord says you've broken it.
Harassment
Help if your landlord is entering without permission, threatening you or cutting off services.
Stay on top of your case
Your secure tenant account keeps everything together — so you always know what's happening and what to do next.
- See your case progress and next steps
- Upload photos of disrepair and letters
- Message your caseworker securely
- Save homes and get rental alerts
Your case: Disrepair claim
You may qualify for Legal Aid
Legal Aid can cover housing cases such as possession, serious disrepair and unlawful eviction. We'll check your eligibility at no cost.
Questions tenants ask us
In most cases your landlord must serve a valid notice and obtain a court order before you can be made to leave. Don't leave or stop paying rent before getting advice.
Report it to your landlord in writing and keep photos. If repairs aren't carried out, we can help you take action and claim compensation.
Landlords must protect deposits in a government-approved scheme and give you the prescribed information. If they haven't, you may be entitled to compensation.
HLPAS advice is free, and many housing cases qualify for Legal Aid. Where neither applies, we'll give you a clear estimate of costs before any work starts.
Worried about your home?
Talk to us today — the sooner you get advice, the more we can do.